كل تقييمات وتعليقات النزلاء

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لا غير مطابق للمستوي المطلوب

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ازعاج مستمر من الموظفين واتصالات علي الغرفة بلا داعي حرمونا من النوم والهدوء وأعمال صيانة للغرف أثناء الإقامة مستوي متدني جدا جدا في الخدمة

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جدا متعاونين

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مكان الساج حيث يقبلون الجميع واذا حظر قال لا يوجد حجز مما سبب لي مشكله معهم وتدخل مديل الفندق وحل الموضوع شكرا له

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موظفون قمه في الاحترام والامن كذلك خاصه المتواجدون عند البوابات قريب من مول سيتي ستارز وكافه الخدمات ، الغرف نظيفه وواسعه وإطلاله جميله، المسبح كبير ونظيف

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اسعار خدمه تنظيف الملابس مبالغ بعض الشيء

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قربه من الاسواق

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تجهيز الغرف

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الموقع ولطافة الموظفين

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لاشي

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موظفين الاستقبال يوسف - مازن موظفة HK دينا

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بعض الغرف والأجنحة تحتاج إلى تجديد في الفرش

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أشكر موظف الاستقبال أحمد حسن على حسن التعامل والاحترافية، كان سببًا في تجربة إقامة مميزة، ويستحق التقدير من الإدارة

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نعم

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حلو

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الموقع مميز جداً الموظفين ممتازين الاثاث ممتاز

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Attention de tout le personnel pour assurer que le client est satisfait.

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Absence de navette pour l'aéroport qui est très proche ,

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Great location linked to the mall

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Old furniture and small bathroom and noisy lobby and prices on the high side

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Tout est super

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Rien

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Location, adjacent to the mall

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Furniture tops had stains, breakfast could be better with smiling and welcoming staff

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Thank you kyrillos

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Good

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Good

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Not clean facility

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They do reviews on behalf of the guests on booking

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Thanks kyrillos

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Good quality rooms and decor. Large outdoor pool.

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Concierge very pushy at check in, took 15 mins for us to check in due to being upsold and pressured to upgrade our room at large extra cost. Even when turning down one offer we were kept waiting and offered another extra cost upgrade. I understand it’s a business, but in a nice hotel like Intercontinental it feels a bit too pushy. I know what I’ve booked and at what price, I don’t want to be pressured to upgrade at check in. Not a very 5 star customer experience.

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Emplacement côté mall citystars ..parfait pour dîner et faire shopping .

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A moderniser un peu les toilettes

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everyone

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Everything is fine

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La qualité du service

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Thanks Kyrillos

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Çok erken check-in için yardımcı oldular. hemde ücretsiz. çok teşekkür ederim.

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Excellent buffet breakfast but not included. The food at the lunch or dinner buffet were similar. There are 3 on site restaurants that might provide better food choices. For an Egyptian cost of living, cost of a US $35 dinner buffet could be quite expensive. The Mall next door has galore of restaurant choices and a good size supermarket. There's also a nice outdoor swimming pool and also an attached health club and spa. The hotel is clean and appealing.

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Although the listed price per standard room is $235. After adding tax and fee, the total cost exceeds $ 300 a night. To me that's really expensive inside Cairo. This hotel is actually situated eight miles from downtown area.

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It is exactly the way you expect an Intercontinental of this category should be. Comfortable and efficient rooms

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Long and time consuming check-in. We arrived late and because of the long process we missed the chance to eat at the main restaurant closing at 10:00pm

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Reception was very nice Many thanks to Osama

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Nothing

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Donia Yes I nice to service of our family

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Everything

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Nothing

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Thanks Kyrillos

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had wonderful experience with very friendly stuff espicially from Ms.Sama from the Guest Relations. she was super friendly and helpful during my stay.

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Very nice hotel and staff food rooms and facilities are very amazing very nice decoration for the hotel entrance and lobby true hospitality is already served by the staff

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Excellent stay nice staff ............................ .every thing very good

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The staff were very helpful and cooperative

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The location and staff

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Staff

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Clean

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I recently stayed at this amazing hotel and it exceeded all my expectations! The staff were super friendly and helpful specially Omar, the room was spotless and comfy, and the breakfast spread was 🔥! Location was perfect, too - easy access to everything I needed. Would definitely come back

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During our stay, there was ongoing construction work in the hotel, with loud noise from approximately 9:00 AM to 6:00 PM. Because of this disturbance, we were moved to another suite. Unfortunately, the new suite was also affected by renovation work and loud noise, so the issue was not resolved. In addition, we experienced a serious problem with the electricity, which was disconnected, and the air conditioning was not working for around 6 hours. This made the stay extremely uncomfortable. The service was also far below expectations. Room service was very slow, even though the hotel did not appear to be busy. Simple requests took far too long. For example, even a fruit basket could take up to an hour to arrive. Housekeeping was also below standard, and we repeatedly had to ask for missing items to be provided. Overall, this experience was highly disappointing and did not reflect the level of service and comfort that we expected from your hotel. The combination of construction noise, room change inconvenience, electricity and AC failure, delayed room service, and poor housekeeping had a major negative impact on our stay. I thought I would have treated in better manner despite that I’m an Ambassador membership with IHG.

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Stayed one night with a Viking cruise. Beautiful hotel attached to a huge mall. Lunch was substantial and dinner was a huge buffet. Great food with Egyptian and Western dishes. Room was large with quiet and efficient AC plus lots of storage for suitcases. Wonderful shower with lots of room for toiletries. In the new part of Cairo. Would highly recommend.

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Very nice, luxurious hotel. Room is clean, well equipped. The staff is friendly and helpful.

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The reception staff was more than excellent when received us , so kind and very hospitality, location of the hotel was super , I advised many of my friends to stay in this hotel always in Cairo

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Nothing at all

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The reception staff was more than excellent when received us , so kind and very hospitality, location of the hotel was super , I advised many of my friends to stay in this hotel always in Cairo

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Nothing at all

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Beautiful hotel with several good restaurants. Best feature was a passageway connecting it to a shopping mall next door. The mall had a fabulous grocery store where we bought spices, chocolates, and cookies to take home. The prices were good, and we could use our credit card safely. The grocery store was on a lower level easily accessed by an escalator that we found quickly upon entering the mall. Enjoyed shopping with the locals.

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Everything, great room

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The Intercontinental was the designated post cruise hotel for us. As IHG members we are really enjoy and try to stay at Intercontinentals whenever we can. The location seemed ideal from what we could sense and upon entering the lobby we were impressed with the lobby and luxury feel of this property. Upon check in they recognized our IHG status and offered an upgrade which we accepted and added the lounge access. Almost always the lounge is well worth it but this property had a disappointing lounge facility. The room was lovely and modern on the level with the lounge. The classic rooms are a bit dated. The restaurant was spacious and food was plentiful. It overlooked the pool area which looked fantastic but we didn't have time to enjoy it. Overall this property is recommended as it is one of the bets in Cairo and seemed to be the place to be for locals as well.

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A lovely hotel located next to a very nice shopping mall in the Heliopolis (slightly more upscale) area of Cairo. The hotel is exceptional for Cairo, very clean and service-oriented. Our room was large, beds were comfortable and TV had multiple English language stations. As this is an older hotel, there was some noticeable wear in a few areas, but it's still well-maintained. We especially liked the free breakfast, with a superb assortment of dishes in a buffet style; everything was delicious. The service in the hotel and restaurant was good (though occasionally slow when busy in the restaurant). The mall next door is accessible directly from the hotel. It is modern, clean, and HUGE (easy to get lost there), with an assortment of retail stores, multiple restaurants/fast food outlets, and a remarkably clean, extensively-stocked grocery store.

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I usually wait until checkout to write a review, but this time I just couldn’t wait. As an IHG member since 2015 who has stayed at many IHG hotels worldwide, I can confidently say the warmth and hospitality here have been outstanding and a big part of that is thanks to Ms. Shaima at the lobby restaurant. Her beautiful smile and genuinely welcoming nature immediately caught my attention and made me feel so welcomed. She’s an absolute gem, and the entire F&B team should be incredibly proud and lucky to have her. The Iftar and sahoor have been absolutely delicious big shout out to the chefs for the amazing food. My room is super comfortable and every time I’ve requested something it’s been brought promptly with a smile. And the location honestly the best part, right in the heart of Citystars making everything so convenient. I highly recommend this hotel.

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It’s nice place to visit with great people you can met in your life round you just to make you happy, something is different not as usual for me while travel to somewhere new that is make me happy but in this time actually it’s hundred percent is different I enjoy and explore and discover

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Spacious room and luxury facilities.

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Breakfast menu was every day the same. Tea was not replenished.

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The stuff was very cooperative and the room very nice and clean with swimming pol view parking free and the restaurants very nice and suitable prices i will back again

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Nothing

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Our two night stay at the Intercontinental Citystars was everything you would expect from a 5 star hotel. Rooms were spacious and had everything you would expect. The hotel is located in a good area where I was able to go street walking in the daytime. The hotel is part of a complex that includes a very large and modern shopping centre. Internal access from the hotel makes it easy to go shopping of make use of the many eateries. The breakfast area was enormous and was at times overwhelming. Staff were excellent.

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Nothing

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Old and rude stuff

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The location was perfect for our last day in Cairo as we had in mind doing some shopping and the hotel has a direct communication with the shopping mall. The rooms were spatious and comfotable. Breakfast was very complete. I would definitely recommend this hotel.